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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have changed phone and phone numbers. I can't verify with

Customer Question

I have changed phone and phone numbers. I can't verify with my old phone because I can't receive text messages on my old phone number ************. My new phone number is ********** My email address is ************
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Do you mean you cannot access your yahoo email? Is it also showing any other option?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Harold Hanna replied 10 months ago.

Hello, what carrier are you using for your phone service?

Expert:  Harold Hanna replied 10 months ago.

Hello Louis, please let me know if you would still like assistance with this problem.

Customer: replied 10 months ago.
Just answer staff: My account has already been charged $53 +$5 and the issue has not been solved as of yet. Standing by for assistance. Thank you!
Expert:  Harold Hanna replied 10 months ago.

Hello Louis, I am not sure why you have been charged unless you made other posts. You were working with someone else a few days ago, and I asked if you needed any assistance (on the 22nd), but did not see a response. I attempted to ask again if you still needed assistance yesterday. I apologize if someone else did not help you, but I will attempt to assist you with your issue.

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