Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please describe to me what "scrambles" mean with regard to the contact's name? Are you saying that when you send an email to a certain person, after sending him an email, his contact information is messed up? or just how his contact information is displayed is being changed?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can I remotely access your computer so that I can directly check and fix the problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.