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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1706
Experience:  Computer Software Support Specialist for more than 10 years
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I can receive e-mails but cannot read or send e-mails

Customer Question

I can receive e-mails but cannot read or send e-mails
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur? Is there any error or message?

Was there any change recently to your computer that may have caused this issue?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you go to the website outlook.com (or not hotmail.com) to use email? Or do you use an email program, such as Microsoft Office Outlook program to use email?

When you are available, please type at the box below, then click on the Reply button below to continue. Thank you.