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Hi, and thank you for asking your question.
It looks like your Outlook PST file has gotten corrupt, and needs to be repaired.
May I set up a quick, secure remote session (NO extra charge) to check the issue now?
Please reply back to me below. Thank you.
Please rest assured; we have an A+ rating with the Better Business Bureau:
Our remote session will be completely secure, and you will be able to see exactly what I'm doing during the remote session. Please disregard any phone call offer if it shows up on your screen, and reply back to me below.
Okay, let's get started with the remote session now. Please open up the following link:
On the page that opens up, click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)
I'll then be connected. Thank you.
If you are having any issues with downloading/running the remote file as directed in my above reply, please be sure to let me know. Thank you.
No issues; let's try using another remote tool now.
Please open up the following link:http://tinyurl.com/azwl8gu
Save the file, when prompted. Next, open up the downloaded "TeamViewerQS_en" file from your downloads.
Reply back to me with the ID and password ***** by the TeamViewer window. Please make sure to keep that window running as well. Thank you.
Are you using Internet Explorer, Mozilla Firefox or Google Chrome as your browser?
Yes, please right-click and copy the following link:
Next, right-click and paste the link in Chrome, and open it up.
Click "I Agree" - an "Elsinore Screen Connect" file should be downloaded at the very bottom of your Chrome window. Click on that file, and run when prompted - and I'll be connected.
Would you like me to provide you with the steps to carry out yourself now, to resolve the issue with Outlook?