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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I am getting this message when I try to open Microsoft

Customer Question

I am getting this message when I try to open Microsoft Outlook 2012. Cannot start Microsoft Outlook. Cannot open the Outlookwindow. The set of folders cannot be opened.. . . . . .
Can you help me?
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

It looks like your Outlook PST file has gotten corrupt, and needs to be repaired.

May I set up a quick, secure remote session (NO extra charge) to check the issue now?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
How do I know that I can trust you?
Customer: replied 1 year ago.
Are you still there?
Expert:  Bryan replied 1 year ago.

Please rest assured; we have an A+ rating with the Better Business Bureau:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Our remote session will be completely secure, and you will be able to see exactly what I'm doing during the remote session. Please disregard any phone call offer if it shows up on your screen, and reply back to me below.

Customer: replied 1 year ago.
lets set up a remote session.
Expert:  Bryan replied 1 year ago.

Okay, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=87f707d4-82d8-4855-83c6-db9adbc715d6

On the page that opens up, click "I Agree".

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)

I'll then be connected. Thank you.

Expert:  Bryan replied 1 year ago.

If you are having any issues with downloading/running the remote file as directed in my above reply, please be sure to let me know. Thank you.

Customer: replied 1 year ago.
It says it is downloaded, but I cannot open it.
Expert:  Bryan replied 1 year ago.

No issues; let's try using another remote tool now.

Please open up the following link:
http://tinyurl.com/azwl8gu

Save the file, when prompted. Next, open up the downloaded "TeamViewerQS_en" file from your downloads.

Reply back to me with the ID and password ***** by the TeamViewer window. Please make sure to keep that window running as well. Thank you.

Customer: replied 1 year ago.
Im sorry. Evidently, the downloads are not coming through. Any other suggestions?
Expert:  Bryan replied 1 year ago.

Are you using Internet Explorer, Mozilla Firefox or Google Chrome as your browser?

Customer: replied 1 year ago.
I have tried Internet Explorer. Shall I try google Chrome?
Expert:  Bryan replied 1 year ago.

Yes, please right-click and copy the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=87f707d4-82d8-4855-83c6-db9adbc715d6

Next, right-click and paste the link in Chrome, and open it up.

Click "I Agree" - an "Elsinore Screen Connect" file should be downloaded at the very bottom of your Chrome window. Click on that file, and run when prompted - and I'll be connected.

Customer: replied 1 year ago.
there is not enough space on my disk. Let's just forget it.
Expert:  Bryan replied 1 year ago.

Would you like me to provide you with the steps to carry out yourself now, to resolve the issue with Outlook?

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