How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Can not get my email on computer Will not open

Customer Question

Can not get my email on computer Will not open
Submitted: 10 months ago.
Category: Email
Expert:  John replied 10 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Ma’am please provide the following details so that I can understand the issue you are facing more clearly
1. Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other

2.Which email service are you using let me know the part after @ in your email id for example@ yahoo.com?

3.How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.

4.Do you get any error message when you try to open this email?

Sincerely,
John

Note: - To reply back to me use the reply box below in this page.