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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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A couple of days ago I turned on my email and one of the

Customer Question

A couple of days ago I turned on my email and one of the addresses was gone-not there at all. I clicked on accounts and put it right in again. Now, it's there but is not sending or receiving. I talked with a windstream tech. We went into my account and all of my mail for***@******.*** was there on windstream. She said the problem is windows live mail. Windstream is working fine. I have to go online to windstream to get the mail for that number. Can you send it on to my email account.
Thank you,
Nancy Law
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Reply button below in order to communicate with me. Thank you.