How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

A couple of days ago I turned on my email and one of the

Customer Question

A couple of days ago I turned on my email and one of the addresses was gone-not there at all. I clicked on accounts and put it right in again. Now, it's there but is not sending or receiving. I talked with a windstream tech. We went into my account and all of my mail for***@******.*** was there on windstream. She said the problem is windows live mail. Windstream is working fine. I have to go online to windstream to get the mail for that number. Can you send it on to my email account.
Thank you,
Nancy Law
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.


I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Reply button below in order to communicate with me. Thank you.