I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I do not understand what you are referring to when you mention the missing/older messages in the "Promotions and Social" categories. Please, describe what you mean.
Hi, and thank you for asking your question.
May I set up a quick, secure remote session to check the Gmail account for you now?
Please reply back to me below. Thank you.
(Please disregard any phone call offer that shows up on your screen now, and reply back to me below. The remote session will come at NO extra charge.)
I'm a different expert; your previous expert, Jason, opted out earlier - please reply back and we will proceed accordingly. Thank you.