Welcome, I am Cory.
Is it blocked on the computer, but not the laptop?
Are you in a different country?
No, it does not.
What have you done to try to unblock?
you didnt get an email to just reset your password?
I would like to help you with this remotely. I can connect to your computer and make sure it is done correctly for just $9.99 extra. Would you like me to do that?