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Hi, and thank you for asking your question.
Is the affected computer using Windows Vista, 7, 8 or 10?
Also, I'm unable to look up the Microsoft account you provided; could you please cross-check and let me know if that's the correct email address that shows up at the Windows logon screen?
Please reply back to me below. Thank you.
Hi again, are you having any issues with replying back to me on this page? Please use the white box below to reply back; thank you.