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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6150
Experience:  I have 7+ years of experience in fixing emails issues.
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My yahoo e-mail account has been compromised I want to close

Customer Question

my yahoo e-mail account has been compromised I want to close this account and my facebook account as it has bee n compromised as well
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check/troubleshoot this for you directly? Thanks

Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Facebook account is associated with your email address as you login into this account using your email address.

Once an email address is hacked, hacker manage to get access to associated Facebook account as well.

In order to close down any of these accounts, you must have access to your Yahoo account as only a Yahoo account owner(with access rights) can close it down.

First of all, I will help you recover your Yahoo account.

A.
Please go to the website http://mail.yahoo.com/ and see if you are able to login to your Yahoo email account.
Now, if you are not able to login, please go to https://edit.yahoo.com/forgotroot, and try to reset your Yahoo email account password.

B. Fill out Yahoo recovery form:

Click the link:
http://www.justanswer.com/expert/qa.aspx?tid=14783770&overlock=true&T=14783770
Choose:
topic=password ***** sign in
sub-topic=Unable to Sign in
Enter your Yahoo ID under Recommended options and click Submit.
Click "Email" under "We're here to help".
And fill out details.
Provide a working alternate email address as contact email address.
C.
You can also call Yahoo on this numbers, but, you may be put on hold for some time.
Call Yahoo toll-free at 1-***-***-**** if you’re in the U.S. or Canada.
If you’re not in the U.S. or Canada, call Yahoo toll number at1-***-***-****.

If you have any other query regarding this issue, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you, ***** *****