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Tim
Tim, Sr. Engineer
Category: Email
Satisfied Customers: 716
Experience:  Sr. Systems and Network Engineer
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I have been locked out of my gmail account due to "suspicion

Customer Question

I have been locked out of my gmail account due to "suspicion activity" for over 2 days. I have filled in the recovery form about 10 times with various combinations of dates I started the account, recovery emails etc (because I can't remember these things exactly). No luck it just keeps telling me the information doesn't match their records. It gives me no other options - how do I unlock my gmail account?
Submitted: 10 months ago.
Category: Email
Expert:  Tim replied 10 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer a phone call or remote session to make things quicker and easier.

Expert:  Tim replied 10 months ago.

Sadly, with out the exact pass codes, OR a alternative email or cell # ***** has been added to the account, you usually can not.

Customer: replied 10 months ago.
I do have an alternative email and moble no ( I am in Australia) but I have not been give the option of using these
Expert:  Tim replied 10 months ago.

when you go to forgot password, it should give you the options

Expert:  Tim replied 10 months ago.

Ok Jennifer, i'm going to try and do it for you, is that ok?

Customer: replied 10 months ago.
it doesn't, it just keeps sending me to the recovery page and asked me to fill out a form. I have put the alternate email on the for form but nothing has been sent to it and at no stage have I been asked for the phone no.
Customer: replied 10 months ago.
Expert:  Tim replied 10 months ago.

do you have a cell that ends in 85?

Expert:  Tim replied 10 months ago.

That is the cell# ***** asking about

Customer: replied 10 months ago.
it hasn't asked about the cell#
Expert:  Tim replied 10 months ago.

Its asking me for it.

Expert:  Tim replied 10 months ago.

I told you i was going to try and recover it for you.

Expert:  Tim replied 10 months ago.

Thats the number its looking for, ends in 85.

Customer: replied 10 months ago.
What do I need to do?
Expert:  Tim replied 10 months ago.

do you have a cell that ends in 85....

Customer: replied 10 months ago.
it is(###) ###-####
Expert:  Tim replied 10 months ago.

If you do, i need the full # ***** retrieve your password, if not then its an old cell phone number that is not useful.

Expert:  Tim replied 10 months ago.

you should get a text in a few seconds, give it to me when you do.

Expert:  Tim replied 10 months ago.

Get it?

Customer: replied 10 months ago.
no, if you are not in Australia you may need to add the country code?
Expert:  Tim replied 10 months ago.

Google sent it +0

Expert:  Tim replied 10 months ago.

i'm sorry, i forgot to hit send, should be on way now

Customer: replied 10 months ago.
ok the code is 859427
Expert:  Tim replied 10 months ago.

Done and recovered.

Expert:  Tim replied 10 months ago.

sec

Expert:  Tim replied 10 months ago.

awesome! We were able to do it. Please log in and change the password ***** set it to ilovecats123

Expert:  Tim replied 10 months ago.

Please do take the time to rate my service, as this is my lively hood, and I would like to be compensated for my time. If you are not satasfied, please do not rate and let me know so i can connect you with someone else. If you would like to speccificly speal with me again please go to www.asktim.biz and start the question with "For TImCoons"

Expert:  Tim replied 10 months ago.

Change that password. Add an additional email account to make it easier to recover again.

Expert:  Tim replied 10 months ago.

And please do rate my service.

Expert:  Tim replied 10 months ago.

Happy?

Customer: replied 10 months ago.
Have you set ilovecats123 as the password ***** is that the password ***** need to change it to?
Expert:  Tim replied 10 months ago.

That is the temporay password ***** made up

Expert:  Tim replied 10 months ago.

you need to log in with that, and then change it to what ever.

Customer: replied 10 months ago.
still not letting me in
Expert:  Tim replied 10 months ago.

odd, it works for me just fine.

Customer: replied 10 months ago.
tried it 3 times but not working
Expert:  Tim replied 10 months ago.

I dont know what to tell you, i logged in fine and just did again. you must have something miss spelled or a caps lock on.

Expert:  Tim replied 10 months ago.

Here is a subject from one of your emails Monkey Conveyancing Seller Quote

Expert:  Tim replied 10 months ago.
Customer: replied 10 months ago.
the account I am locked out of is***@******.*** -***@******.*** is our other account - I can access it no problem
Expert:  Tim replied 10 months ago.

does that subject look familiar?

Expert:  Tim replied 10 months ago.

My mistake, what came through in the ticket is***@******.*** not the other.

Expert:  Tim replied 10 months ago.
is not set to the password ***** go change that.
Expert:  Tim replied 10 months ago.

Your ticket as i got it had no mention of***@******.***

Customer: replied 10 months ago.
do i need to change the password ***** barry.jen back to what it was?
Expert:  Tim replied 10 months ago.

Yes.

Expert:  Tim replied 10 months ago.

Let me look at***@******.*** now.

Expert:  Tim replied 10 months ago.

I'm sorry, some how the ticket came in with that other email addresss.

Expert:  Tim replied 10 months ago.

Let me know when thats done so we can work on this other account, i'm ready to ask you a few questions about it.

Customer: replied 10 months ago.
where do I go to change the password *****?
Expert:  Tim replied 10 months ago.

you log into the account and go to settings. Would you like me to do it for you?

Customer: replied 10 months ago.
found it, done
Expert:  Tim replied 10 months ago.

awesome.

Expert:  Tim replied 10 months ago.

Lets work on that other one now ok?

Expert:  Tim replied 10 months ago.

When was the last time you were able to sign into***@******.*** ?

Customer: replied 10 months ago.
January 11 2016
Expert:  Tim replied 10 months ago.

when did you create your google account?

Expert:  Tim replied 10 months ago.

thats a ball park question

Customer: replied 10 months ago.
that was to***@******.*** (not ***@******.***)
I think about june 2013
Expert:  Tim replied 10 months ago.

Email addresses of up to five frequently emailed contacts?

Customer: replied 10 months ago.
I have filled out this form you are obviously on now about 10 times and it has got me nowhere it just keeps telling me the information doesn't match their records. Do you want me to keep going?
Expert:  Tim replied 10 months ago.

Nope, Sorry, thought i was helping.

Expert:  Tim replied 10 months ago.

If you can not get by these fields, the account is more or less lost -=(

Customer: replied 10 months ago.
ok nothing else I can do?
Expert:  Tim replied 10 months ago.

If you can't get by those questions, no sadly

Expert:  Tim replied 10 months ago.

Email has to be locked down pretty secure by law, at least providers that serve the public.

Expert:  Tim replied 10 months ago.

Its this way so not anyone can get in....I'm sorry, i did try.

Expert:  Tim replied 10 months ago.

Please do leave a positive rating so that i am compensated for my time.