Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer a phone call or remote session to make things quicker and easier.
Richard, we can try and get that sorted out, but it can be very tricky. Please let me know when you are back. I can offer a call so we can best sort this out. It is possible to lose access to mail for good if a password ***** ***** and there are no other alternative methods of verification.