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Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.When did the problem start?May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
Are you able to send an email to yourself, without an attachment?
What error do you get when you try to send an email with an attachment?
Note: I am not available to connect to your computer until Sunday night as I am away and answering from my mobile.
That's usually just a message that comes up in the body of the message - try pressing Ctrl+A to select all the type your message, it should erase the text with the message you're talking about.I could connect to your computer and work on it with you if you like, let me know.
Can you send me a screenshot of the error when you get it or can we do a remote session so we can work on the problem together from your end?
Sorry didn't get any screenshots from you on Jan 20, just an error message which can show up in different locations and its troubleshooting can vary depending on that.You've had bad results with remote sessions on our site?
Press the Print screen button on your computer (located at the top right side of your keyboard, above the number pad) then paste it into this page:http://snag.gy/