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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 35324
Experience:  Over 15 year experience in Email Systems and Programs
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My iPad & computer crashed..I can not get into my e-mail

Customer Question

My iPad & computer crashed..I can not get into my e-mail account because I do not have
Another e-mail address my email is***@******.*** can you help me the last
Password ***** remember was941riversedge
Bernard Jacobs
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

You will need to follow the password ***** Bernard in order to regain access to your account.

To do this, click on my link below

https://www.google.com/accounts/recovery

Follow the procedure and attempt to reset your password.

Once done, use this new password ***** sign in.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
I just paid you 36.00 and I told you I do not have another email except the one I can not access and which I am paying you to help me get in since I do not know my password
I do not text can you call me on the phone(###) ###-####.. If you can not refund my $'s
Expert:  Richard replied 1 year ago.

yes I am aware of this...

Did you do the instructions I gave you?