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Hi Ralph, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me which online store did you buy your items?
Also, are you using this computer that you are using now to make the purchase?Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Can I remotely access your computer so that I can directly check and assist you in this purchase while you watch? I can locate some sort of traces of your purchase so that you can verify your order and modify it if necessary and track the order as well.
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I am sorry about that but I was just trying to help and remote access is the best option for that since you mentioned that your computer is new and that you are making many mistakes.
But remote access is just an option and we can proceed with this chat mode if you want.
Thank you for writing back.
Please be informed that you are contacting us here at JustAnswer. We are not connected or affiliated with the online store where you bought your item.
But surely I can assist you with this by giving you the information that you need.
I have checked your order and it is still under review and the status is still pending.
Please take your time to rest. We can resume with this tomorrow when you are back online and available.