How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16877
Experience:  Email expert with over 5 years experience
50836188
Type Your Email Question Here...
Josh is online now
A new question is answered every 9 seconds

Last night ALL of my past emails disappeared and I cannot

Customer Question

Last night ALL of my past emails disappeared and I cannot retrieve them. What do I do? These emails were some that I had not opened and all of the ones that were in my saved files.
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.

Hi,

Is the email provider, Gmail?

Customer: replied 1 year ago.
Expert:  Josh replied 1 year ago.

Were you using an email program or accessing the emails through Gmail.com?

Customer: replied 1 year ago.
No. When I opened my gmail there was nothing there
Expert:  Josh replied 1 year ago.

First, double check to make sure that you are signed into your account. I know this seems like an obvious thing but sometimes, you will be signed into someone elses account if they used your computer, etc.

The easiest way to check is to open the Gmail inbox and click on image in the upper right hand corner and make sure your email address appears. Does it show your email address?

Customer: replied 1 year ago.
Expert:  Josh replied 1 year ago.

Great.

I am going to provide you with an email recovery form so that you can request retrieval of all of the emails back. After you fill out the form, please change your password ***** someone has access to your account and deleted the emails.

Click here: https://support.google.com/mail/contact/missingemails

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.