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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I made a mistake putting in the Apple ID password

Customer Question

Hello, I made a mistake putting in the Apple ID password ***** my grandmothers phone, I knew the password, she just never told me about the capital letter. Then we got locked out of the Apple ID and we had to reset the ID through an email that was sent to her backup account. The only problem now is is that we cannot figure out the password ***** the backup email, ********@**********.***, so we can't access the email that was sent automatically to the account. The Apple ID in question is: ********@*****.*** and the password ***** it is: **********. Because we can no longer access the ********@**********.*** account, which was made years ago, we were hoping it would be possible to instead have the reset email sent to ********@*****.*** so that we can get back into her Apple ID. Thank you.
Submitted: 1 year ago.
Category: Email
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you. May I offer a phone call or remote session to make solving your problem quicker?

Customer: replied 1 year ago.
a phone call to ***-***-**** would work fine
Customer: replied 1 year ago.
No thank you
Expert:  Tim replied 1 year ago.

Ok, we can talk here then.

Expert:  Tim replied 1 year ago.

Or i can do a 5.00 call, up to you.

Expert:  Tim replied 1 year ago.

Let me know how you would like to proceed.

Customer: replied 1 year ago.
For 5 I will do the call
Expert:  Tim replied 1 year ago.

Its set to 5.00, which is the lowest i can do it for.

Customer: replied 1 year ago.
Plz cancel this transaction and refund my $5. I will seek alternate resolution.
Expert:  Tim replied 1 year ago.

Sounds good.

Expert:  Tim replied 1 year ago.

We can also help you here in chat, but it sounds like you think you have a better plan. Good luck.

Expert:  Tim replied 1 year ago.

calling roadrunner to reset the password ***** be smart, as they are the only one of the group that will do so since they can verify who you are. Gmail will in no way, ever reset your password.

Expert:  Tim replied 1 year ago.

that is. unless you have an alternative address there or a cell on file.

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