I'm sorry about the issue. To reset your hotmail email account password, please go to the website below:
, then there, select the option "I forgot my password" option, then click on Next
, then enter your email address in the first box
, then in the second box, enter the characters as shown on the page
, then click on Next, and follow the instructions there.
If that does not work, do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below to continue troubleshooting. Thank you,