Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues with your Gmail account. Can you please tell me the part of your email address before the @gmail.com so that I can check you recovery options?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Are you using the same computer or device that you have been using to access this problem Gmail account?
Yes I am still here. Is this laptop the device that you have been using to access this email in the past?
Did you enable 2-step verification recently?
I am asking because, your laptop is being blocked from accessing your Gmail due to the 2-step verification.
Do you still have access to your recovery email that is a Yahoo email? (d•••••••••••••*****@******.***)
Are you saying that you CANNOT access this Yahoo email as well?
Can I remotely access your laptop so that I can directly check and help you recover the accounts while you watch? When connected remotely, I can search for traces of your email and the saved or remembered passwords so that we can recover the accounts.
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I am very sorry about that. Please take your time to rest, we can resume with this tomorrow when you are up and online again.
For the mean time, I will send you the formal offer. Please accept it so that we can initiate the remote access session but we can do the remote session tomorrow since you need to sleep now.
1 to 2 hours I believe
Like I said, we can resume with the remote session tomorrow when you are back and available. Just bookmark this page so that you can easily get back to me to resume.
You're welcome. Have a good night sleep
Thanks. It is still 3:40PM in my country now. We have a big time difference I believe.
If you need further assistance with this in the future, just let me know.