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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact make and mode of your printer?
Is it connected to the computer using a USB cable? Or is it wireless?
Also, is the printer printing just fine except for envelopes? Please let me know by replying to me here so that I can help you further.