I'm sorry about the issue. What exactly did you try at the yahoo.com website?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
What is your email address?
Checking in to see if you still need help with this issue, if so please reply at your convenience.