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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31286
Experience:  Over 15 year experience in Email Systems and Programs
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I have an ipad 1 and had Photon in order to play games on

Customer Question

I have an ipad 1 and had Photon in order to play games on facebook and it recently updated and now will not work. How do I get the old version back
1
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi here and welcome

You cannot go back versions sorry as its all web based, so its not really installed as such to go back. But we have other options to get this resolved.

What exactly happens when it does not work? Please let me know.

Customer: replied 11 months ago.
I press it and it jumps back to photon app.
Expert:  Richard replied 11 months ago.

Thank you

Can you hold the home and power buttons on your iPad for about 10 seconds until you see the Apple Logo, then release.

Let the iPad restart and when it has, tell me if the app now opens please.

Customer: replied 11 months ago.
It used to go to Facebook and I would press the flash symbol. Done that and it still does the same.
Expert:  Richard replied 11 months ago.

Sorry it was not clear, did you do the last instructions I gave? Just need to check.

Customer: replied 11 months ago.
Keeps doing the same
Expert:  Richard replied 11 months ago.

Thanks

Can you press and hold on the Photon app until it wiggles and you see an X

Press on the X to remove it

Then repeat the initial instructions I had you do

Then go to the App Store and download and install the app again and tell me if it now functions please.

Customer: replied 11 months ago.
Sorry it did not work
Expert:  Richard replied 11 months ago.

ok, then they introduce an incompatibility with the iPad 1's.

We have one last thing to try else we need to look at other methods for you to play these games.

We will reset the iPad. This will remove all data from it and return it to new, but you cannot avoid this, so backup any data from it first please.

Then go to Settings, General, Reset, Erase all content and reset settings.

Let this complete and when it has, setup the iPAd again like when you first received it and tell me if it then works please.

Customer: replied 11 months ago.
Already did this
Expert:  Richard replied 11 months ago.

ok, then its not compatible anymore, it is getting more and more like this with the iPad 1, such as youtube not working ect.

I am really sorry but unless they bring out an update for this, you will not be able to get around this.

Though have you tried to find the games you play on facebook, within the app store? As a lot of them exist there.

Customer: replied 11 months ago.
but some of them are different in that they may not have a daily spin or a way to give gifts or tournaments.
Expert:  Richard replied 11 months ago.

ok, via the iPad 1 it wont be possible on facebook anymore with Photon so we try another app,

Download and install Mercury Web Browser and try to use this with Facebook.

Let me know how you go please.