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Hi, and thank you for asking your question.
Have you forgotten the password ***** your Facebook account?
May I set up a quick, secure remote session to check the account for you?
Please reply back using the box below. Thank you.
OK, let's get started with the remote session now. Are you using Internet Explorer, Firefox, Chrome or Safari as your browser?
Keep me posted.
OK, let's get started with the remote session now. Please open up the following link:
On the page that opens up, click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)
I'll then be connected. Thank you.
If you are having any issues with downloading or running the remote file as directed in my above reply, please be sure to reply back to me below. Thank you.