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Hi, and thank you for asking your question.
What's the version of MS Office you are using?
May I set up a quick, secure remote session to check the issue now?
Please reply back using the box below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
On the page that opens up, click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)
I'll then be connected. Thank you.
Please make sure to OPEN the downloaded "Elsinore Screen Connect" file downloaded at the very bottom of your Chrome window, after joining the remote session using the above link. Thank you.
Thank you for the remote session. Let me open up your question to our other experts now, who will be able to assist further with this issue. Thank you.
What type of video format are these videos in?
Are they video files from your computer, or from Youtube?
See if you can convert the wmv files to mp4 using the below program.
ok, sounds good
Yes, most everything should be able to handle a mp4 file.
that app should be fine
--Windows Media Player may need a codec installed
Turns out you need Windows Media Player 12 to view mp4 files.
What version do you have?
version 12 but still cant play the mp4 video.. however vlc plays it
and the ultimate goal is to get it to play in powerpoint or word?
Does your program convert to mpg or avi?Windows Movie Maker supportsVideo files: .asf, .avi, dvr-ms, .m1v, .mp2, .mp2v, .mpe, .mpeg, .mpg, .mpv2, .wm, and .wmv
.asf, .avi, .mpg, .mpeg, .wmv
Altho you started off with .wmv... hmm.
I'm surprised the wmv file doesn't work as it says it should.Can we setup a remote session?
go to the above link to connect me
the .wmv file works on mine, but I have Office 2016. Yours is running Office 2013
After you insert the video, go to File --> Optimize Media Compatibility
then see if it will play
^ That's within powerpoint
you inserted the .wmv file ?
If you go to File --> AccountWhat's the version it says?I downloaded Office 2013 and it works on mine... trying to figure out what the difference is between the 2.
no that's fine, same version as me
Can you remote me back in?