Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly?
Okay. I will opt out and open the question to other experts who may be able to assist without remote. Thanks
Hello! My name is*****
If the problem is still there, please tell me the name of the e-mail program you are having problems with.
For example: Microsoft Outlook, Mozilla Thunderbird, Windows Live Mail, etc.