Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
When importing the csv file to Outlook, you may have to manipulate the wizard to match which column goes with which category.
the below link: Step 3
You did not want remote support, and then never replied back to me. I can't help you if you do not communicate.
I have forwarded on the refund request.