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Hello, welcome to JustAnswer my name is***** look forward to helping you.I don't do phone support but I can connect to your computer and fix the problem for you in a couple of minutes instead.May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
I cannot see what you are paying for your question - the amount sent covers the remote session and guarantees the problem fixed - you have 30 days to request a refund providing you are not happy.I will check and see if I can modify the remote price for you so it's not so costly.
Remote sessions and phone calls are additional services, yes.You mentioned you were paying $42 for your question (textual answer) and I offered to fix it remotely. Since you are already paying a significant amount I reduced the remote session's price down to its minimum.Does that make sense?
A textual answer (email) - you requested a phone call which is $20 additional, I am offering to fix the problem for you remotely for $5
Sounds like it's having trouble accessing the mail file stored in your appdata folder - might be a problem with permissions.Try opening Thunderbird as administrator instead of a regular user to see if you get the same problem.To answer your question: There is no answer by email, it is via this page, which sends you an email for each of my replies.A remote session is very cheap for $5We can cancel out at any time if you prefer.Martin
I guess it depends on how you look at it - it's not 42 for asking the question and 5 for remote, it's 47 to get the problem solved else you get your money back.The complexity of your question is also not a $5 additional price, it should be what I offered initially
I understand marketing leads can sound a bit funny sometimes but can assure you the company is not a scam.No need to contact PayPal if you want to cancel, I can give you the phone number for billing where you can speak to a person about this.Perhaps you change your mind and decide to get this resolved after all.Here's the number: 1(###) ###-####br />Regards,Martin