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Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 1280
Experience:  Systems Administrator
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My yahoo address is I can't recover my or reset my password

Customer Question

my yahoo address is***@******.*** I can't recover my or reset my password ***** it has my old mobile number on it and not my new one on it
Submitted: 11 months ago.
Category: Email
Expert:  Cody replied 11 months ago.

This may not be what you want to hear, but without the phone number or backup email on your account you'll have to go through the below steps.

You will have to go to this site https://io.help.yahoo.com/contact/index?page=contact&y=PROD_ACCT&locale=en_US
Password ***** sign in --> Forgot my password *****> Email (towards bottom)
Fill out the information to create a ticket with Yahoo.

Expert:  Cody replied 11 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 11 months ago.
I need to get get a refund because the answer didn't work
Expert:  Cody replied 11 months ago.

It will work if you submit a case with the above link, I'll forward the request on however.

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