Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please elaborate the question? Why do you need to prove that you have not setup a Gmail account? And to who do you need to present this proof?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Did you receive this email from a known or reliable source? Or is he/she threatening you of any liability of this "account" that you did not setup?
Thank you for writing back and I am very sorry about the problems that this caused you.
Unfortunately, a "gmail.com" account can be created for FREE by anyone and from anywhere. The sad part is, anyone who has an internet connection, can create an email account -- can create that "itsbrendakay @ gmail.com" account specifically, without any documentary requirements to identify herself or himself being the person behind the email.
If you are near or if you can meet the person who said that you created this account which you did not, then here are the practical steps that you can do to prove to him or to her that you did not create or USE such account:
In this case of yours, since they claimed that they received an email from "itsbrendakay @ gmail.com" pretending to be coming from you, then you can ask them to actually trace the sender of that email. It is their burden now to prove that it came from you, since they received that email and you have no copy of such email.
Here are the steps you can tell them to follow so that they can trace the sender of that email:
There is not much that you can do to prove that you DID NOT create or OWN that email account than to show them your phone or computer. They can however use the steps above to actuyally trace the location of the sender of the email that pretended to have come from you.
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Thank you for that clarification. Can I remotely access your computer so that I can check that email from Google if it is legitimate or if it is a phishing email?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I am very sorry but that will not work. The tracing of the sender only works using an IP address and there is nothing in the URL that can provide the IP address.
Since you did not create this account, I believe someone created this account (itsbrendakay @ gmail.com) in error and added your legitimate account (itsbrendakay @ gmail.com) as an alternate email address, thus, you got this email notification.
If you checked the email message, there could be some advice there from Google/Gmail that if you did not initiate the email notification, or if you did not created the account, or something to that effect, you can just ignore it.
Can you copy and paste the entire message body of the email notification that you got from Gmail so that I can check it from here?
Indeed there is a note from Gmail in case you did not create this "itsbrendakay54 @ gmail.com" email account.
And since you did not create this, someone could have created this account and accidentally linked it to your account.
Thus, the best option is to use the link provided to UNLINK it to your current account.
Please click on this link then to unlink your Gmail to this unknown Gmail account:
Also, can you please check the actual email address of that sender that only shows "Gmail Team"? Please check the actual email address of that sender of this notification so that I can check further if it is indeed from Gmail or Google.
The Google or Gmail notifiers are noreply @ google.com or no-reply @ gmail.com or something in that pattern.
I hope that helped.
Thank you for writing back. Yes, I can see it from my end and can confirm to you that you have NOT subscribed to our service so this will be a one time transaction only and that you will NOT be billed automatically each month.
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