Hi Moira, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
Are you using Windows 7, 8 or 10?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
This problem is about your PST file getting too bloated or becoming too huge that is exceeding the recommended size of the PST files.
These PST files are the storage file used by MS Outlook. That is, you might have for instance 4,000 emails there and some of them have file attachments. These emails and their attachments are stored in a single file -- a PST file.
So if your PST file is becoming too big, it is very prone to being corrupted thus Outlook is giving a warning.
Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($20) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Oh ok, I understand. My time now as of this writing is 8:45AM. Please tell me, approximately, how many hours from now will we be able to do the remote access so that I can check my time here as well.