Hi there, i'm Tim, also in Colorado and will be assisting.
Sounds like you are confusing a local log in with another that is registered with micosoft.
Lets check the account that you think is the microsoft account, log in and then go to Start--->search for settings --->go to PC settings---> go to accounts and tell me whats listed to the right,
follow my directions above. Yes more than one computer can use a MS account.
you dont need to post your log inhere, but thanks.
so you are able to log into that desktop using that user name right? But not the laptop, thats the problem.
Let me know when you are back so i can validate where we are at.
It sounds like the laptop is set up with a local account, meaning one just for that machine, you can set it up to use your microsoft account, but not with out the local account. You have to be able to log in to do so.
Are you here?
I'll check back later.