I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Hello Trish,I do not make phone calls out and do not see how that would be of any help. I can remote in at no extra cost, if that is good with you. Do you wish to do that or do you wish for me to send up a refund request for you because you were charged the fee of $42 the moment I picked up this question. You are of course eligible for a refund later on, if I am not able to fix the problem.- Jason