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Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 15756
Experience:  CISCO certified computer and networking expert
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How to stop duplicated emails from my outlook

Customer Question

how to stop duplicated emails from my outlook
Submitted: 11 months ago.
Category: Email
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
can some one call me please
Customer: replied 11 months ago.
Customer: replied 11 months ago.
hello
Customer: replied 11 months ago.
it has been 20 minutes can you call me or just cancel and refund my money i cant wait any longer
Customer: replied 11 months ago.
just cancel
Expert:  Pete replied 11 months ago.

Hello Bekhal,

Sorry for the delay.

The cause of this problem depends on the type of email account involved.

In the case of IMAP accounts, Outlook saves a sent message in the IMAP account's Sent message folder and your IMAP mail provider may also save a copy. The result is two messages in the Sent Items folder every time you send a message. This seems to be most common with Gmail accounts but other IMAP accounts may be affected as well.

First, check your settings for saving Sent items. Open Account Settings (it's on the File menu in Outlook 2010 and 2013). Double click on your IMAP account then click More Settings and look at the settings on the Sent Items tab in Outlook 2010. In Outlook 2013, its on the Advanced tab.

Choose the option for Do not save copies of sent items and send a test message to see if the problem persists.

If you have only one email account in your profile, you could use the option to not save sent messages. This is in File, Options, Mail, in the "Save messages" section, uncheck the option to Save copies of messages in the Sent folder. Note that this setting will apply to all accounts - if you have more than one email account configured, you will not save sent items for any account.

For this reason, you need to be careful using the global setting in File, Options as not all mail servers will save a sent item for you when sending. It's better to disable the option to save sent items on the More Settings, Sent folder tab.

If you have an Outlook.com account, one thing that is reported to cause duplicates in MSN (and possibly other accounts) is the option to Save sent items in the folder with the original. This is at the File, Options, Mail, in the Save messages section.

Scanning outgoing emails with an antivirus scanner may also result in duplicates - try termporarily disabling it if the problem persists.

Let me know how you get on...

Pete.