I'm sorry about the issue. When did this issue first occur?
Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
It seems the previous expert has opted out. Did you still require assistance with this issue? If so, we can speak over the phone, or I can connect to your computer from here and help you resolve the issue directly, or we can communicate via written support alone.
When you can please respond and let me know how you would prefer to get started. Thank you,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.