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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can not get into my email

Customer Question

can not get into my email
Submitted: 11 months ago.
Category: Email
Expert:  Viet - Email Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 11 months ago.

Have you tried anything else at your email website, if any?

Please reply at the box below. Thank you,

Expert:  Dustin replied 11 months ago.

Good afternoon, my name is ***** ***** I will do my best to assist you.

I see you never responded to the previous expert and t hey have opted out. At your leisure, please send a reply so you can I can start working this issue together.

If you would prefer phone support, we do offer that ( or remote support ) as an option. Just let me know what youre comfortable with and we will proceed.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.