I'm sorry about the issue. Does it show the msn email address at the password ***** login screen of the problematic computer? Or does it show another email address?
Does it show a name or username at the password ***** login screen?
Please try the following fix:
- On another working computer (or on a tablet or smartphone), please reset your MSN email account password ***** the website below and check:
, there, select the option "I forgot my password", then click on Next
, then enter your msn email address in the first box (or whatever the email address showing on the problematic computer)
, then in the second box, enter the characters as shown on the page, then click on Next
, and follow the instructions there in order to reset the password, then try it on the problematic computer.
- If it does not work, please let me know, so I can provide another solution.
Please reply at the box below to continue troubleshooting. Thank you.
It looks like you are not there. Let me provide another solution you can try when you are available:
- If that does not work, please try the following on the problematic Windows 10 computer:
When you are available, please reply at the box below to continue troubleshooting. Thank you.