I'm sorry about the issue. Does it show the msn email address at the password ***** login screen of the problematic computer? Or does it show another email address?
Does it show a name or username at the password ***** login screen?
Please try the following fix:
- On another working computer (or on a tablet or smartphone), please reset your MSN email account password ***** the website below and check:
, there, select the option "I forgot my password", then click on Next
, then enter your msn email address in the first box (or whatever the email address showing on the problematic computer)
, then in the second box, enter the characters as shown on the page, then click on Next
, and follow the instructions there in order to reset the password, then try it on the problematic computer.
- If it does not work, please let me know, so I can provide another solution.
Please reply at the box below to continue troubleshooting. Thank you.