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arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 981
Experience:  I have 4 yrs experience in helping customers who has trouble with Email
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New computer. programmer has disability computer now asks to

Customer Question

new computer. programmer has disability computer now asks to sinn in with last password. appears programmer hit wrong key wheh entering last password ***** cannot get into account***@******.*** you give correct password?
Submitted: 11 months ago.
Category: Email
Expert:  arsufi2002 replied 11 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 11 months ago.

You forgot outlook password ***** wants to reset

or

Are you trying to login to new computer using online account?

Please reply

Customer: replied 11 months ago.
computer says your device is offline please sign in with the last password ***** on this device. account is***@******.***
Expert:  arsufi2002 replied 11 months ago.

I hope you trying to login computer...

Please enter your outlook password ***** press enter key

Please update status

Customer: replied 11 months ago.
computer says your device is offline please sign in with the last password ***** on this device. account is***@******.***. original programmer who set up this new computer had disability and we thinh he hit wrong key no variation of password ***** gave him works.
Expert:  arsufi2002 replied 11 months ago.

Is it a laptop?

Customer: replied 11 months ago.
Expert:  arsufi2002 replied 11 months ago.

what version of Windows does computer have?

Customer: replied 11 months ago.
10
Expert:  arsufi2002 replied 11 months ago.

Near to Shutdown button there is an icon to enable wifi capability of Laptop. Click in it and check if you can enable wifi

Expert:  arsufi2002 replied 11 months ago.

Once computer comes online you will able to login using outlook password

Expert:  arsufi2002 replied 11 months ago.

By the way, do you know your outlook password?

Customer: replied 11 months ago.
this the third time I am telling you we do not have correct password ***** that is what I need you to provide.
Expert:  arsufi2002 replied 11 months ago.

who is the owner of this outlook id***@******.***?

Customer: replied 11 months ago.
me
Expert:  arsufi2002 replied 11 months ago.

If you are the owner then i will try to reset it from online. Please wait

Customer: replied 11 months ago.
ok
Expert:  arsufi2002 replied 11 months ago.

Resetting your outlook account is going on..

Its asking whether you are able to open your mail using same password...

That is in www.outlook.com

please answer

Expert:  arsufi2002 replied 11 months ago.

hope you got the question

Customer: replied 11 months ago.
every attempt to get on line says please sign in with the last password ***** on this device.
Expert:  arsufi2002 replied 11 months ago.

Besides, do you have a mobile number that ends at ***30

Expert:  arsufi2002 replied 11 months ago.

If so please enter the mob number

Customer: replied 11 months ago.
phone is not at this location at this time is shopping with wife can call her if you need authorization.
Expert:  arsufi2002 replied 11 months ago.

what about this email id?

[email protected]

Customer: replied 11 months ago.
that is our e mail address.
Expert:  arsufi2002 replied 11 months ago.

do you have access to that email id

Expert:  arsufi2002 replied 11 months ago.

If so, please share me complete email id

Customer: replied 11 months ago.
maybe on computer in next room but access earlier today was not available. will go turn it on.
Expert:  arsufi2002 replied 11 months ago.

please do it. So that i will send the reset code for outlook mail to that email id

Expert:  arsufi2002 replied 11 months ago.

Also share me the complete email id ([email protected])

Customer: replied 11 months ago.
Expert:  arsufi2002 replied 11 months ago.

ok, open up your aol email ...

You can see a reset code. Please share me the code here

Customer: replied 11 months ago.
unable to access e mail on that computer for days at a time. today access is not possible.
Expert:  arsufi2002 replied 11 months ago.

If you can't find mail from Microsoft, check it on Spam box too

Expert:  arsufi2002 replied 11 months ago.

ok

Expert:  arsufi2002 replied 11 months ago.

Lets do this..

I will resend the code to mobile no(956(###) ###-####

You may call your wife and share me the code here

please wait

Customer: replied 11 months ago.
not able to access internet from either of other computers at this time .
Expert:  arsufi2002 replied 11 months ago.

No an issue..

I have resend code to the mobile number you shared..

Please call your wife and get the reset code

I shall wait

Expert:  arsufi2002 replied 11 months ago.

Reset code will be received as Message in Mobile

Customer: replied 11 months ago.
not sure if wife knows how to access message on phone waiting for her to call.
Expert:  arsufi2002 replied 11 months ago.

Is it an Android mobile?

Customer: replied 11 months ago.
no idea.
Expert:  arsufi2002 replied 11 months ago.

These are the only ways to reset password.

Getting Messages from mobile is not big deal, lets see if she could take it

Customer: replied 11 months ago.
got it.#
Expert:  arsufi2002 replied 11 months ago.

good...

what's it

Expert:  arsufi2002 replied 11 months ago.

It would be some numerals

Expert:  arsufi2002 replied 11 months ago.

are you there

Customer: replied 11 months ago.
the answer is. your device is off line. please sign in with the last password ***** on this device. the same answer we got on the last 56 attempts over the last three days.
Customer: replied 11 months ago.
Expert:  arsufi2002 replied 11 months ago.

no sir, the reset code is not meant for entering as password,you should share me that

Expert:  arsufi2002 replied 11 months ago.

The time to enter that code has expired now...

I will regenerate reset code once again, please share it as soon you get it. So that i can use it to reset password ***** the time it get expired

Customer: replied 11 months ago.
new reset code will not solve problem if we cannot access outlook.
Expert:  arsufi2002 replied 11 months ago.

Its regenerated..

Please call your wife and get reset code as soon as possibe

Expert:  arsufi2002 replied 11 months ago.

got it?

Customer: replied 11 months ago.
if you cannot tell me what the last password ***** the device was the computer will not allow me access to internet to use any codes so it looks like you cannot help.
Customer: replied 11 months ago.
did not call to get latest code since pomputer will not allow access to internet to change code.
Expert:  arsufi2002 replied 11 months ago.

This is what i intent to do...

1: Password ***** for outlook

2: After that you will have bring laptop online. Bringing laptop online doesn't require account login. You can connect to wifi network by clicking the network icon on bottom of login window. More specifically its the icon that's near to shutdown button

3:Once laptop comes online you will able to login using new password

Expert:  arsufi2002 replied 11 months ago.

hope you have wifi network at this place

Expert:  arsufi2002 replied 11 months ago.

(Dear sir, i already mentioned that you don't have to do anything for reset password. All you have to do is to share the reset code here. Again the time allocated to enter new code has expired)

Customer: replied 11 months ago.
this new computer requires a password ***** get on line. we do not have this password.....
Expert:  arsufi2002 replied 11 months ago.

Are you referring wifi password?

Expert:  arsufi2002 replied 11 months ago.

You can bring new laptop online by connecting LAN cable too

Customer: replied 11 months ago.
this new computer was set up to require a user password ***** access internet. we do not have this password.
Customer: replied 11 months ago.
do net have access to hard wire wireless only.
Customer: replied 11 months ago.
looks like we are out of luck...
Expert:  arsufi2002 replied 11 months ago.

yes..

For LAN(hardwired) it doesn't ask for password

Expert:  arsufi2002 replied 11 months ago.

You can bring laptop online if you have a LAN/ethernet cable

Expert:  arsufi2002 replied 11 months ago.

Let me know if you have a lan cable there

Customer: replied 11 months ago.
no.
Expert:  arsufi2002 replied 11 months ago.

how you are chatting?

Customer: replied 11 months ago.
wireless on third computer far side of house .
Expert:  arsufi2002 replied 11 months ago.

are you using same wireless to connect new computer online

Customer: replied 11 months ago.
thanks for help signing off.
Expert:  arsufi2002 replied 11 months ago.

I am ready to help..

Please let me know when you are back

Thanks and Have a great day

Expert:  arsufi2002 replied 11 months ago.

Dear sir,

Please let me know if you are still interested to continue with troubleshooting...

We tried all possible ways to reset password. The process got stuck because you are not able to bring laptop online as well the reset code for setting new password.

Yet i am ready to assist you if you are still interested. These are the ways to reset password ***** get access to laptop

Method 1: Reset outlook password ***** login to machine using new password:

We have to bring laptop online to accept new password, for that connect laptop to same wifi network where you chat with me or use a LAN cable to connect your laptop to router directly.

Method 2: Create a new local user within Windows 10:

We can follow this process if you still have trouble performing method1. This method requires a utility disc. We boot system from this disc > Enable Windows 10 builtin administrator > Create new user profile

Using new account, you can login to laptop

waiting for your update

Expert:  arsufi2002 replied 11 months ago.

*****************************************************

Wish you and your family a Very Happy New Year....

*****************************************************

Dear sir,

Is this issue resolved?

Please reply