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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2407
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Close and delete a windows live account

Customer Question

close and delete a windows live account
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

When did the problem start?

What does it say as the username in the Windows logon screen, is it an email address?

If so, what is it?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
I Tried To Sign In and It Won't Accept Anything So I Want To Close/Cancel It It Has Locked Me Out Of My PC
Expert:  Martin replied 1 year ago.

Thank you for the info - the account cannot be closed or cancelled without the current password ***** anyone could close it.

What's the email address being displayed at the logon screen?

Customer: replied 1 year ago.
Expert:  Martin replied 1 year ago.

Thank you.

Can you check your***@******.*** email inbox to see if you received a new email with a code from Microsoft?

I need to know what the code is

Customer: replied 1 year ago.
9652
Expert:  Martin replied 1 year ago.

The code should be 7 digits long - can you verify the number?

Customer: replied 1 year ago.
It Says 9652
Expert:  Martin replied 1 year ago.

Is there a link in the email you can click on to reset your password?

Customer: replied 1 year ago.
I Tried To Do That and It Won't Let Me Do That Either, Microsoft Live Account Is Not Very User Friendly I Want Out Of IOt
Expert:  Martin replied 1 year ago.

What password ***** you usually log into your email with? The @suddenlink.net one

Customer: replied 1 year ago.
dwf232
Customer: replied 1 year ago.
dwf3232
Expert:  Martin replied 1 year ago.

Doesn't appear to be right - what device are you on now? I am going to need you to contact me from a computer, is that possible?

Customer: replied 1 year ago.
Right Now I'm On My aptop, My PCIs The One I'm Loked Out Of. I Have My Windows Live Mail ccoyunt Ope Here
Expert:  Martin replied 1 year ago.

Oh ok, I've sent you a request for a remote session - that would allow me to connect to you and get the problem fixed asap

I'll send it again

Customer: replied 1 year ago.
A New Code Was Just Sent(###) ###-####
Expert:  Martin replied 1 year ago.

Ok please try this as the password:

dwf32320

Expert:  Martin replied 1 year ago.

Were you able to try that?

Customer: replied 1 year ago.
That Worked Thanks
Expert:  Martin replied 1 year ago.

You are welcome!

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above followed by Finish as it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

Expert:  Martin replied 1 year ago.

Could you click one of the stars at the top to rate my service?

Thank you!

Expert:  Martin replied 1 year ago.

Hello, I never heard back from you.

Did you get my last message?