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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Our Mozilla Thunderbird has lost its connection to Firefox

Customer Question

Our Mozilla Thunderbird has lost its connection to Firefox in that when clicking on a link in an e mail will not connect through on the link.
A pop up screen (saying Mozilla Thunderbird had crashed ? ) came up and I typed in problem but as not able to connect did not go through??
Still getting e mails but no links.
Submitted: 11 months ago.
Category: Email
Expert:  Viet - Email Tech replied 11 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 11 months ago.

Was there any change recently to your computer that may have caused this issue?

Please let me know when you are available for troubleshooting this issue. Please reply at the box below. Thank you.

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