I'm sorry about the issue. Was he able to send you any email message previously?
Are you currently able to receive email messages from other people?
Does he have your exact email address?
If you send him an email message, does he receive it? If yes, can he reply to that email message of yours (without typing in your email address), then do you receive it?
Also, do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you.
I do live online support. Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you? Please reply at the box below. Thank you.