Hello. My name is Michael. I can help you with your question.
As long as you are using IMAP accounts, what I would do, is to create the profile again that you are having the problem with (create a new profile), then add your account into that new profile. It should auto-discover the server settings, including the send server settings, and then resync your email. Once you do that you can get rid of the old profile (copy sent items over first if you still need them).
Another option, if the problem is with the Google Apps Sync profile, is to use the Google Apps Sync Log Analyzer. That will look through the log and tell you what the problem is. Google Apps Sync is really a special case under outlook since it doesn't use the Outlook Mechanisms to send email - instead it synchronizes (or tries to) the email and then the server sends them vs outlook sending them via SMTP to the email server.
Let me know if that sheds light on it, or at least gives you more information and I can help you troubleshoot it.
Please explain what you mean by "sync logs". There should be no sync logs for an outlook email account if it isn't using something like the google apps sync. Outgoing emails don't "sync".... they are sent over SMTP.
My suggestion was to create a new profile first... to see if that corrects your problem. You can always moved the unsent emails over to the new profile. When you are using IMAP, everything that is on your computer is also still on the server.
That being said, if you receive the automated email from yourself to your Outlook client, this tells you that the account is sending correctly.
What is the exact error message you are getting? What exactly do the logs to which you are referring, say exactly?
I left out one possibility... if you are using an Exchange server. You can turn logging off.
Turn off logging
But that's only for an exchange account.
I can offer that to you as an additional service - it's up to you if you think that would be more convenient.
You have to request that from your end... there should be an option to request a phone call.
Remote session costs will depend on the level of skill required and the anticipated amount of time to resolve the problem, so they are always different. But you can certainly request the phone call. That will be open to anyone who has the time to take it when you make the request, so it's usually pretty quick.
Sorry, I thought when you said, "would you rather do that as I am not sure of the phone No. to use" you were implying that you had the option to request a phone call. Is that not the case?
You can just reject the Remote tech support request.
The option for a phone call, if you had one, did not come from me -that is built into the system.
Ok... reject the offer for the tech support.
As I said - the offer for the phone call doesn't come from me. That is from the system. You inquired about a remote tech support session, so I sent you the offer for remote tech support. Just reject that.
I apologize... I don't have any control over the system, and since I don't see it from your side, they may have made changes that I haven't seen. I really apologize for messing up the phone call option.
Ok. Let me know if you have any questions.
I would appreciate a moment of your time to rate my level of service at your convenience. I will still be available to you if you need me.