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Hello, I'm Tim and will do my best to assist you, Can you tell me when this started happening?
aw, ok. Can you bare with me? I'm trying to help another customer, but will be back to you as soon as i can, is that ok?
Standard smtp port 25?
C:\Users\Tim>telnet denimcoffeecompany.com 25Connecting To denimcoffeecompany.com...Could not open connection to the host, on port 25: Connect failed
Assuming they are using the standard port everyone but gmail uses, that mail server is not set up.
You should be getting it, but not sending it.
25 is just out bound.
Can you send mail? If so its using a diff port.
Using the gmail.com or using outlook with gmail set up on it?
I see, so you are just using the gmail web interface right?
sorry, i assumed you were using a mail client.
ok, totally diff ball of wax then. Give me a momment pls.
Do you have a google apps account, its a paid service....that's what lets you make aliases etc.
And it throws that error about dns back - how does it present that to you?
yeah, can you log into gmail so we can review the settings in there?
I ran into this article, it may be simular
For the heck of it, try one of these IPs where the smtp.gmail.com is set.
that doesn't make any sense, and thats from with in google....it's their own IPS. And the other accounts you have that do work, are set up exactly the same right?
Ok, bare with me, i'm trying to consider all of the possible places it could get hung up
ok, i cant say anything about those mx record names -
I'm pretty sure its on the hosting side still, let me see if 587 is open
hm, no dice on 587.
C:\Users\Tim>telnet denimcoffeecompany.com 587Connecting To denimcoffeecompany.com...Could not open connection to the host, on port 587: Connect failed
I'm sure there is a lot more to that hosting menu than what i see in the screen shot
I never say anything 100%.....but like i started out on, no ports going into your domain are accepting connections
It's highly likely its on that end. I've never set up the googles accounts like you did, but im sure its straight forward and they looekd fine.
Not to mention, we should be able to telnet, that's the smoking gun man.
Not their DNS - But the mail ports they are using which should be 25 or 587 since you have ssl are not accepting connections
Let me give you some console stuff to send them, ok?
You know what, it's no wounder the ports are not working, *** UnKnown can't find smtp.denimcoffeecompany.com: Non-existent domain
smtp.denimcoffeecompany.com is not in DNS
That's the problem, i'm not sure how i missed that. They only put in the domain denimcoffeecompany.com which is needed obviously
Tell them to add smtp.denimcoffeecompany.com into their DNS.
Sorry about that - does that make sense?
This is all you should need to send them.
C:\Users\Tim>nslookup denimcoffeecompany.comServer: UnKnownAddress: 192.168.2.1
Non-authoritative answer:Name: denimcoffeecompany.comAddress: 220.127.116.11
C:\Users\Tim>nslookup smtp.denimcoffeecompany.comServer: UnKnownAddress: 192.168.2.1
*** UnKnown can't find smtp.denimcoffeecompany.com: Non-existent domain
That is for sure the problem, that one i can rubber stamp "100%"
Ok. I'll be around, just contact back here if you need more help, ok?
I'll check back in, and if you reply here i get buzzed. Please do take the time to rate me. sound fair?
Cool, and thanks.
are you kidding? They are the hosting company. Hold on.
MX record. Value of 15.
That's the standard, some places do it a little differently, i can't believe they don't know. That's like asking someone from another state what your own zip code is.
go for it, though with the responses they are giving you, i'm a bit worried.
Ask them what the Time to Live is on that DNS entry.
I'm sure it is not working right now, DNS takes time to popagate.
who is this hosting company again?
they really didint put much thought into the name did they
I know they are more. They are prob the Best. If you can stand godaddys ads, them they are OK.
Did they say what the TTL was?
yup, or longer.
See what happens, Let me know if you need more help. Considering bailing, i'm not sure if they put that mx record in right...And there's not too much i can do about that one.
I'll check back in later. Please do leave me a positive rating as I've been at it a while, and will continue to help even after.
give me a few min to look at that DNS, i have a few customers right now.
K, checking again.
There is really nothing i can do man, this is on their end, they need to make the proper DNS entries.