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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Have problem to chat on yahoo messager..I can see when she

Customer Question

Hi have problem to chat on yahoo messager..I can see when she is on line, I can read her messages but I cannot reply to her . We both have the new version of yahoo Messanger. I read about the differences between new messager and the older one because it's different how you write a message..I don't know what to do ,it's the only way I can communicate with her..specialy during Christmas time!
Submitted: 1 year ago.
Category: Email
Expert:  jinsmn replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Are you using Yahoo messenger on a computer or on a mobile device ?

Regards
Jins

Customer: replied 1 year ago.
It's Samsung phone..
Expert:  jinsmn replied 1 year ago.

She also using Smasung phone ?

Customer: replied 1 year ago.
No she is army I don't know what use..but
Customer: replied 1 year ago.
But we were able to chat 4 times already but I try each evening since almost a month
Customer: replied 1 year ago.
I know she bought VPN to connected with army
Expert:  jinsmn replied 1 year ago.

Okay, please send her some messages from Yahoo messenger on a computer. Check weather she can receive the message or not. If she can't receive the messages even if you are sending it from the computer, the problem is with her side. Something blocking her incoming messages.

Regards

Jins

Expert:  jinsmn replied 1 year ago.

Check that and let me know the result. Ask her and collect the details about how she is connecting to internet and using Yahoo messenger.

Customer: replied 1 year ago.
Ok but mow I don't have computer close of me but I will try..tomorrow
Expert:  jinsmn replied 1 year ago.

Okay, take your own time

Customer: replied 1 year ago.
Thank I will collect the information and I will let you know

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