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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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How can I unlock my Hotmail email account?

Customer Question

How can I unlock my Hotmail email account?
Submitted: 11 months ago.
Category: Email
Expert:  Kamil Anwar replied 11 months ago.

What is the exact message you're getting when trying to login to your account?

Customer: replied 11 months ago.
It is saying that it looks like someone else has used/tried to access my email account, but it's wrongly linking to an old email address; one I haven't used in 4 months.
Expert:  Kamil Anwar replied 11 months ago.

May i connect with you remotely to check this for you? Thanks

Customer: replied 11 months ago.
Sure...how?
Expert:  Kamil Anwar replied 11 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 11 months ago.
Can you connect with me remotely if I can't access my email?
Expert:  Kamil Anwar replied 11 months ago.

I'll connect with you remotely on your computer and then try and access the email.

Customer: replied 11 months ago.
Ok...but I am on my iPhone? Do I have to be on a computer?
Expert:  Kamil Anwar replied 11 months ago.

Yes, you need to access this page from your computer.

Customer: replied 11 months ago.
Will I lose you then?
Customer: replied 11 months ago.
have to start all over?
Expert:  Kamil Anwar replied 11 months ago.

You need to login to your JustAnswer account to access this page. If you can't then you can accept remote service here, and i'll send instructions which you can follow on the computer.

Customer: replied 11 months ago.
I don't have a justanswer account though?
Expert:  Kamil Anwar replied 11 months ago.

It would then be best to follow steps. Accept the remote service, by clicking Accept Offer. Then follow steps i provide here.

Customer: replied 11 months ago.
Ok, but please know that I have followed all the steps from Microsoft to unlock my email account. I requested a code and filled out the required questionnaire but since I haven't used the wrongly linked account in 4 months, they said I didn't provide enough data to verify the account. Now I am eternally locked out!
Expert:  Kamil Anwar replied 11 months ago.

IF you filled the questionnaire correctly, then you should be to retrieve info on a new email address or the one you provided? Questionnaire is the last resort.

Customer: replied 11 months ago.
I was recently laid off and depend on this account to look for work, so I am a bit desperate!
Expert:  Kamil Anwar replied 11 months ago.

IF you filled the questionnaire correctly, then you should be to retrieve info on a new email address or the one you provided? Questionnaire is the last resort..

Customer: replied 11 months ago.
I really have no options then?
Expert:  Kamil Anwar replied 11 months ago.

The questionnaire gives you a chance to confirm identity. Did you fill it in correctly?

Customer: replied 11 months ago.
I thought I did...
Expert:  Kamil Anwar replied 11 months ago.

while doing it, did you specify a working contact email address?