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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6129
Experience:  I have 7+ years of experience in fixing emails issues.
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Can't recover gmail password

Customer Question

can't recover gmail password
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
Gmail's password ***** system does not offer many options, but I have given them all below. If all else fails, you can always create a new free Gmail account.
Please, follow the instructions below to reset your Gmail/Google password:
- Click the following link: https://accounts.google.com/RecoverAccount
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password
If you still cannot get your password ***** you must fill out the form at the following page: https://www.google.com/accounts/recovery/skt
--- On this page, fill out as much information as you can. It is okay if you cannot remember the answers to everything. It may take up to a few days for the Gmail team to get back to you.
If need be, you can call Google at the following number. Keep in mind that the wait will be long: (###) ###-####
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Customer: replied 1 year ago.
i've tried all the above- no success, no help cancel my chg
Expert:  Jason Jones replied 1 year ago.

What did they say when you called them?

Customer: replied 1 year ago.
he tried but no success
Expert:  Jason Jones replied 1 year ago.

I understand that. What did they tell you when you called the number I gave you?

Customer: replied 1 year ago.
Google addwords?? no help!
Expert:  Jason Jones replied 1 year ago.

I don't know what you are referring to. What does that mean? Google Ad-Words was an option in the system. Did you choose the email option?

Customer: replied 1 year ago.
direct # ***** adwords; no option for Gmail!
Expert:  Jason Jones replied 1 year ago.

Okay.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

May I ask you if you get a reply from Gmail support team on your alternate email address(which you provide while filling out the form)once you fill out Gmail recovery form? What do google team suggest to do in that email?

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