Hi there and welcome
Can you tell me what goes wrong when you try to get into your email account please?
And which email service is this for?
ok, that is not the password ***** page, so I this is one of the issue.
use this link please to reset your password
Then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Thank, please accept the offer and I can