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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31253
Experience:  Over 15 year experience in Email Systems and Programs
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I have a sbcglobal email that I have been locked out trying

Customer Question

I have a sbcglobal email that I have been locked out trying to reset my password. Problem is I set this account up in 2006 and I don't remember my security answers
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi there and welcome

When you set up the account, did you specify a cell phone number you can be contacted on?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
I am on my iPhone now at work I submitted the payment threw PayPal and I was suppose to be A 5 dollar pre fix an balance paid after but the full amount went threw ??? Can we do this on my phone ?
Customer: replied 11 months ago.
My contact phone number is ***** up w my sbcglobal acc
Expert:  Richard replied 11 months ago.

When you set up the account, did you specify a cell phone number you can be contacted on?

Customer: replied 11 months ago.
Ues
Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

Can you tell me your email address please.

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

Thanks, ***** ***** your last name?

Customer: replied 11 months ago.
Cozad
Expert:  Richard replied 11 months ago.

What is the last name of the most famous person you've ever met?

What was your first job?

Customer: replied 11 months ago.
I've done this I don't remember my security questions set them up in 2006 😟
Customer: replied 11 months ago.
I've done this I don't remember my security questions set them up in 2006 😟 That's my problem
Expert:  Richard replied 11 months ago.

try to guess please, I just need to get past this to the cell number you registered

Customer: replied 11 months ago.
PrinceGanzos
Customer: replied 11 months ago.
Cell is 203 -942-5347
Expert:  Richard replied 11 months ago.

ok, now click on this link and click on the Questions Live Chat in the bottom right

https://www.att.com/olam/IdentityFailureAction.olamexecute?isUvsOrIspLinkedToSLID=yes&flow_ind=FP_QA&remember_me=Y&response_code=E.01.03.050&customerType=SLID

Choose AT&T Email and have them reset the password *****

Let me know the results please.

Customer: replied 11 months ago.
Nothing is coming up on my phone
Expert:  Richard replied 11 months ago.

you click on the link I gave you, best to do it on your computer.

Customer: replied 11 months ago.
I had mentioned I'm am at work and only have my phone
Customer: replied 11 months ago.
No screen stays blank
Expert:  Richard replied 11 months ago.

ok, the link should then still work on the phone, just easier on the computer.

you click on the link on your phone?

Customer: replied 11 months ago.
but it goes to a blank screen
Customer: replied 11 months ago.
but it goes to a blank screen with att . Com on top
Expert:  Richard replied 11 months ago.

If you click this link what do you see?

https://www.att.com/olam/unauth/fpwdEnterUserId.myworld

Customer: replied 11 months ago.
Okay that takes me to the security questions I am not able to get to the live chat Maybe because I'm on my phone. So at this point it looks like u won't be able to help me so it's a 5 dollar charge ?
Expert:  Richard replied 11 months ago.

If you can answer the questions I ask them I can do it for you. Shall I attempt this now?

And its the full deposit as your paying for my service, which I have been providing.

Expert:  Richard replied 11 months ago.

Have you just left Brenda?

If you could tell me if this is the case, that would be appreciated... as I am awaiting your response to my last question.

Customer: replied 11 months ago.
Well then we should def try it !
Customer: replied 11 months ago.
Yahoo said I locked out for 12 hours
Expert:  Richard replied 11 months ago.

ok, please stay online then as they will want quick answers to the questions they are going to ask me

Customer: replied 11 months ago.
Ok
Customer: replied 11 months ago.
Ty
Expert:  Richard replied 11 months ago.

Do you have Uverse or DSL (internet) with ATT?

Customer: replied 11 months ago.
Unversed but in my area frontier took over uverse
Expert:  Richard replied 11 months ago.

whats your account number?

Expert:  Richard replied 11 months ago.

or phone number

Customer: replied 11 months ago.
I don't have that infomation phone is(###) ###-####
Expert:  Richard replied 11 months ago.

working with them now

Customer: replied 11 months ago.
Okay
Expert:  Richard replied 11 months ago.

your full name and the zip code where that e-mail account was created please?

Customer: replied 11 months ago.
Brenda Cozad 06810
Expert:  Richard replied 11 months ago.

thanks, ***** ***** passing the questions from them through to you

Customer: replied 11 months ago.
Gottcha
Expert:  Richard replied 11 months ago.

ok its done, your password ***** *****

RichieJA16

I signed in and it worked for me, you try it please.

Expert:  Richard replied 11 months ago.

Note the Capitals

Customer: replied 11 months ago.
Get out ! Yay I will try now
Expert:  Richard replied 11 months ago.

serious, as you gave me the info I needed so they did it.

Let me know if you can sign in please.

Customer: replied 11 months ago.
It says Im temporarily locked out do I need to wait ?
Expert:  Richard replied 11 months ago.

ok, its put a lock on for that phone, but I also added your cell number so you can reset using that instead if ever needed.

But give it the 12 hours and you can sign in using the password ***** gave as that has been reset, its just because you tried so much before seeing me, that you locked the account for 12 hours which is standard.

but look at my screen shot and you see I am in your account (just the email is locked for now)

Expert:  Richard replied 11 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

And can take a second to rate my service by clicking one of the stars at the top of the screen then submit.

Thank you

Expert:  Richard replied 11 months ago.

Brenda, did you get my last message?