I'm sorry about the issue. What is the full error message?
When did this issue first occur?
What's your Office / Outlook version, i.e., 2007, 2010, 2013, etc.?
Are you currently able to use your email at the verizon.net website or not?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Good morning, my name is ***** ***** I will do my best to assist you. It appears the previous expert opted out.
When you can, please send a reply so we can start working on this issue together. If you would prefer remote support where I can connect to your computer directly, or phone support; just let me know.