Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Please let me know by replying to me here so that I can help you further.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
How is it going? I noticed that you posted a duplicate question. Please reply to me here so that we can continue.
Also, I have sent you the formal offer for remote access.
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please accept the offer so that we can proceed with the remote session.