How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tim Your Own Question

Tim
Tim, Sr. Engineer
Category: Email
Satisfied Customers: 718
Experience:  Sr. Systems and Network Engineer
75378780
Type Your Email Question Here...
Tim is online now
A new question is answered every 9 seconds

I am unable to access my email d/t forgetting my password

Customer Question

I am unable to access my email d/t forgetting my password ***** attempting to reset my password ***** asked for 2 of the missing numbers for my old phone number. I know the missing digits but when it asks if ok to text I have to put no due to the number is ***** longer in service. How do I go about changing my phone number so I can reset my password
Submitted: 11 months ago.
Category: Email
Expert:  Tim replied 11 months ago.

Hi there, i'm Tim and will try and help you. Unfortunately unless you have either set up a cell# ***** is still in service, or have an alternative email saved with the email provider, OR know the three questions, it is impossibly to reset your password. This is clearly due to security restrains that these companies follow, as there is much personal data in peoples email accounts. I'm sorry to be the one to have to tell you this, but anyone saying any differently is not being forthcoming with you. Your best bet is to try and remember the pass phrases.

- Tim

Expert:  Tim replied 11 months ago.

Hi there, i see you have checked back in, let me know if the above makes sense.